Questions often asked about our masks:

  • Why should I wear a mask?

    Covid-19 primarily spreads when an infected person coughs, sneezes, or even talks, spreading germ droplets. Simply put, masks create a protective barrier. They are especially important in public settings where social distancing measures are difficult to maintain.

    It is important to note that masks supplement everyday prevention habits like hand washing and social distancing, they do not replace them.

  • What are the benefits of a reusable mask?

    The obvious benefit is less waste. Single use and disposable masks create more clutter, more waste, and are, per use, more expensive than a reusable mask. Our masks can easily be cleaned and sanitized through a number of methods. Click here for more info.

  • What’s the best material for a mask?

    While covering your face with a bandana or folded fabric from around your home can reduce the spread of coronavirus by blocking outgoing germs from coughs or sneezes, they might not be as effective in protecting the wearer from incoming germs. The fit and quality of a mask are key differences here.

    This is why Ninfea uses 100% OEKO-TEX certified cotton. It is both hypoallergenic and water repelling, with a BFE (Bacterial Filtration Efficiency) of 99%. Despite its effectiveness, it is comfortable and minimizes restricted breathing.

  • How should I wear a mask?

    Wash your hands before putting your mask on. Loop it over your ears, positioning it over your nose and mouth and securing it under your chin. Our maks fit nice and snugly against the sides of your face.

    It’s important that it completely covers your mouth and nose when you are in public. Wearing a mask is part of following good health habits during this unusual time, as is staying two meters from others, avoiding contact with people that are ill, and sanitizing/ washing your hands often.

    When you’re home, remove the mask using the ear loops, and prep it for washing. Be careful not to touch your eyes or face, and wash your hands immediately.

  • Are Ninfea masks certified or approved?

    Our masks are approved by the Istituto Superiore di Sanità in Italy, and in fact were the first of its type to receive this approval in Italy (surgical washable/reusable type II masks). They are also CE certified.

    The relevant details: Protocol No.0017362 of 15.05.2020 D42. Ninfea Srl manufactures protective masks pursuant to Art. 15 paragraph 2 of DL 17/03/2020 n° 18 and in line with the technical standards applied UNI EN 14683: 2019 - EN 10993-1: 2010 - EN 10993-5: 2009, UNI EN ISO 4920.

  • Are Ninfea masks only available in white?

    Our masks are only available in white.

  • Do Ninfea masks have a nose clip?

    The masks are designed to ensure an excellent fit without needing a nose clip. Further, the mask is designed to be used and machine washed 20 times, which would likely damage a nose clip.

  • I live nearby. Can I stop by and collect the masks?

    Our apologies, but for safety reasons collection from our office is currently not allowed. You can make the purchase online. Delivery is expected in 3-5 working days from the time of payment.

  • How do I purchase online?

    You can purchase masks through the dedicated pages below. Follow the steps listed to complete it:

    • For the adult mask

    • For the kids/young teens mask

    • For the baby mask

    • On the product page, enter the desired number in the "QUANTITY" field

    • Click on the white "ADD TO CART" button located under the "QUANTITY" field

    • Click on the blue "GO TO CART" button located at the top of the page

    • Kindly enter your tax code or VAT number + billing information and proceed to the "CHECK-OUT"

    Once you’ve entered your payment preference you can successfully complete the order. Delivery is expected in 3-5 working days.

  • Online purchase: why haven't I received the order confirmation by email?

    First, please check the junk folder of your email. If the email isn’t there, it’s possible that when ordering and / or registering, a technical error occurred or, less likely an incorrect email was indicated. Please contact our customer service and we’ll be happy to help.

  • Online purchase: can I modify an order I’ve already completed?

    We can help- please contact us immediately using the same email with which you placed the order. We’re available to make any type of change if you contact us right away. However, once the order is processed, it is no longer possible to make changes.

  • Online purchase: where is the price list?

    You can find the price list inside each product page. The price varies according to the quantity. The product is also exempt from VAT according to Art. 124 Legislative Decree 05/19/2020 N. 34.

    • Click here to view the page dedicated to the adult mask

    • Click here to view the page dedicated to the mask for juniors/ teenagers

    • Click here to view the page dedicated to the children's mask

  • Online purchase: is there a minimum order?

    There is no minimum order. You can purchase a single mask in one of the available sizes (adult, teenager or child).

  • Shipping: what are the delivery times?

    Delivery is expected in 5-7 working days from the moment of online payment.

  • Shipping: how much does it cost?

    Shipping costs are € 12.00 + VAT, regardless of order quantity and with expected delivery in 5-7 working days. As of now, unfortunately the cost of shipping is a variable that we cannot control. Shipping companies have increased their costs to ensure prompt delivery during this period, even to more remote areas.

    We hope to offer more economic options soon, without compromising quick and dependable delivery.

  • Shipping: can I change the address when the order is already completed?

    Yes, please contact us as soon as you can. We’re able to change the shipping address on an open order until the order has been processed.

  • Companies, suppliers, resellers and pharmacies: is it possible to order large quantities?

    No problem- there is no maximum limit. For orders over 2,000 units, kindly write us at to receive a personalized offer.